What we ask for, and what happens to it.

The reservation form is the only thing on this site that collects anything. Nothing is gathered from you until you fill it in and send it. When you do, we receive:

• Your name — so a person can address the reply to somebody.
• Your phone number and email address — the two ways we answer you. Both are required, because a request nobody can reply to is not a request.
• The trip — the service you picked, the date, the pickup time, the pickup address, the drop-off, how many people are travelling, any vehicle preference, and a flight number if you gave one.
• Whatever you write in the notes — a child seat, extra luggage, a second stop, a wheelchair, a dog. It reaches us exactly as you typed it, so send what a driver needs and no more.

The form also carries one field you never see, which only an automated script would fill in. A submission that fills it is discarded rather than answered.

• No account, no password. There is nothing to sign up for on this site and no login behind it, so there is no password of yours for anybody to lose.
• No card number. The form has no payment field and takes no money. Nothing is paid through this website.
• No location. Nothing here asks your browser or your phone where you are. The only addresses we hold are the ones you typed. And we do not follow a phone during a trip.
• No advertising or analytics cookies. These pages set none, and carry no tracking pixel and no third-party advertising script.

One thing worth naming rather than burying: the typefaces on these pages are served by Google Fonts, so your browser fetches them from fonts.googleapis.com and fonts.gstatic.com. Like any request for a picture or a stylesheet, that one carries your IP address to whoever serves it. We receive nothing back from it.

• To answer your request — availability, a fare, and a confirmation, or a straight answer that we cannot take the trip.
• To arrange and run the trip you asked for, and to reach you about that trip if anything about it moves.
• To keep a record of what was agreed, so a question about a past booking can be answered months later.
• To meet an obligation the law puts on us, such as keeping a record of a completed trip for tax purposes.

EcoRides does not add you to a mailing list. There is no newsletter, no promotional message and no automated text programme here — see the SMS policy, which exists mostly to say so precisely.

A request is stored in our own database and appears in the inbox the people who run EcoRides read. A copy is emailed to the same people so that a request is not missed if a screen is not being watched. That is the whole journey.

The suppliers that handle it on the way, and what each one does:

• Vercel — hosts this website and receives the form submission.
• Supabase — the database your request is stored in.
• Resend — delivers the emailed copy.
• Your chauffeur — is told what is needed to drive you: the name, the times, the addresses and the notes. Not your email address, and nothing about any other trip.

We do not sell, rent or trade what you send. We do not pass it to advertisers, we do not use it to train machine-learning models, and we do not share it with anybody else except where the law requires it of us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted.

The categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We keep a request while we are answering it, and for up to 24 months after your last trip or last message, so that a question about a past booking can still be answered. After that it is deleted.

If you ask us to delete it sooner, we will. The one thing we may keep is the record of a completed, paid trip — the date, the trip and the amount — for as long as tax and accounting law requires us to hold it.

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Say so through the request form on this site and we will answer within 30 days — usually the same week, because a person reads these rather than a queue.

Deleting is deleting: afterwards we cannot look up your previous trips, repeat a booking from memory or settle a dispute about one. That is the trade, and it is yours to make.

What you send travels to us over an encrypted connection, and it is stored in a database that is not open to the public. Each company on the platform this site runs on can read only its own inbox, and within EcoRides only the people who arrange trips have access to it.

No system is impenetrable and we will not pretend otherwise. If you think something about this site is wrong or unsafe, tell us through the request form on this site and we will look at it.

This site is not aimed at children and we do not knowingly collect anything from a child under 13. A reservation is made by an adult; who may travel on it is covered in the terms. If you believe a child has sent us something, tell us and we will remove it.

We update this page when what we do changes, and change the date at the top when we do. There is no mailing list to announce it on, which is rather the point — the date is the record.

Anything about this page reaches the same people who answer reservations, through the request form on this site. Say what you are asking for and leave us a way to reply, and a person will answer it — there is no ticket queue behind this.