The terms a car is reserved on.

This site describes what EcoRides offers and takes reservation requests. It is not a booking engine. Sending the form does not hold a vehicle, does not fix a price and does not charge anything: it puts your trip in front of a person.

You have a reservation when we confirm it in writing — with the vehicle and the fare on the confirmation. Until then you have a request, however complete the form was.

There is no account to open here, no rider app and no payment field. If a page anywhere on this site ever seems to promise otherwise, the sentence above is the one that governs.

• You must be 18 or over to make a reservation and to be the passenger responsible for it.
• A passenger under 18 travelling without an adult is carried only where a parent or guardian has arranged it with us beforehand and we have agreed to it in the confirmation. If that has not happened, our chauffeur will not start the trip.
• Tell us in the notes if a child seat is needed and who it is for. We will say what we can supply before we confirm, so nobody discovers the answer at the curb.
• Tell us in the notes about a wheelchair, a mobility aid, an assistance animal or anything else that decides which vehicle is right. It changes what we send, not whether we come.

This site publishes no rate card, and that is deliberate: EcoRides quotes each trip. You are told the fare when we confirm the reservation, before the car is dispatched, and it does not move afterwards because the day turned out to be busy.

• What the quoted fare covers — the trip as you described it in the request we confirmed.
• What is charged on top — changes made on the day: extra stops, a different destination, more passengers than the vehicle was sent for, or waiting beyond the time allowed below. We tell you as soon as we can that a change costs something.
• Costs passed through — tolls, ferry fares and parking where a trip incurs them, at what they cost us.
• Gratuity — yours to decide, never added without telling you.

How and when payment is taken is agreed with the confirmation. Nothing is ever taken through this website.

• More than 24 hours before pickup — change or cancel at no charge. Tell us as early as you can and a car goes to somebody else instead.
• Inside 24 hours — up to the full fare may be charged, because the vehicle and the chauffeur are committed by then.
• If nobody appears — we wait 30 minutes at a street address, or 60 minutes after your flight lands, and try the phone number on the reservation. After that the trip is a no-show and the full fare may be charged.
• Weddings, charters and multi-vehicle days — these are held longer and planned harder, so they carry their own notice period. It is stated on the confirmation for that booking rather than assumed from this page.

EcoRides may cancel a reservation for safety, weather, road conditions, a vehicle that is not fit to run, or the conduct set out below. If we cancel you are not charged, and we tell you as early as we know.

We ask for a flight number so that a pickup can be moved to match the flight rather than the schedule you booked weeks earlier. Give us the number and the airline, and keep us posted if your plans change at the airport.

We plan to arrive early and we build time in for traffic. What we cannot do is control traffic, weather, road closures, an airline or a cruise line, so we do not guarantee arrival at a particular minute. If a trip has a hard deadline, say so when you request it and we will plan a wider margin around it.

• Seat belts are worn, as the law requires, by everyone in the vehicle.
• No smoking and no vaping in any of our vehicles.
• Every vehicle has a stated seat and luggage capacity and we cannot exceed it. If a party is close to the limit, reserve the larger vehicle — see the fleet.
• Nothing illegal, no weapons and no hazardous goods travel with us.
• Damage or soiling that takes a vehicle out of service is charged at what the cleaning or repair costs, and we show you the invoice for it.
• A chauffeur may end a trip where a passenger is unsafe, threatening, or breaking the law. The fare stands if that happens.

Tell us as soon as you notice something is missing and we will check the vehicle. Anything found is held for 30 days and returned by arrangement; where returning it means a journey, that journey is charged. Please do not leave anything valuable in a vehicle — we cannot be responsible for property left behind in one.

The words, the photographs and the design of this site belong to EcoRides or to whoever supplied them, and are not yours to republish. We keep the site accurate but we do not promise it is free of error or always available, and nothing shown on it — a vehicle, a service, an availability — is a confirmed offer until we confirm it for your trip in writing.

Nothing in these terms limits any liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud. Your rights under consumer law stand whatever this page says.

Beyond that: EcoRides is not responsible for indirect or consequential loss — a missed flight, sailing, connection, meeting or event — and our total responsibility for any one trip is limited to the fare for that trip.

These terms are governed by the law of Washington, and any dispute about them belongs to the courts of Washington. Before it comes to that, please tell us what went wrong through the request form on this site. Almost everything is settled by a person reading a complaint properly.

We may change these terms; the version on this page, with the date at the top, is the current one. A reservation already confirmed keeps the terms that were published when it was confirmed, so nothing changes under a booking you have already made.

Ask through the request form on this site, and say which clause you are asking about — the people who arrange the trips are the people who answer this. See also the privacy policy and the SMS policy.