Frequently asked
The honest answers.
Quick answers to what people ask us most.
How do I book?
Tap Book a ride, type your pickup and drop-off, enter your phone, and we'll text you a one-time code. Confirm the code and a driver is on the way. No account or app required.
Are the cars really electric?
Yes. Green Energy Transport is an all-electric service — every car in the fleet is an EV, so every ride is zero tailpipe emissions.
What neighborhoods do you serve?
Green Energy Transport opens one neighborhood at a time. When you start booking, the app will tell you immediately if your pickup or drop-off is outside our current service area.
How are drivers approved?
Dispatch — a real person — reviews every driver application. Green Energy Transport runs on a small, vetted bench rather than an open marketplace. Drivers know the neighborhood because they live in it.
How is the fare set?
Every ride is priced from a single active pricing rule (base + per-minute + per-mile). The rule that was active at the moment your ride completed is frozen on the ride record, so later rule changes never retroactively change historical fares.
What if something goes wrong?
From your receipt page you can open a refund request. Dispatch reviews it — not a chatbot. Every status change is logged with a timestamp so disputes have a paper trail.
Can I schedule a recurring ride?
Yes. Same trip every Tuesday at 8am, every weekday morning, whatever you need. You can deactivate and reactivate the recurrence at any time.
Does Green Energy Transport work offline?
The driver app is offline-tolerant: status updates queue locally and replay when the signal returns. The installable web app caches an offline shell.
Will my data be used to train models?
No. Green Energy Transport does not sell or license rider or driver data to third parties.
Ready to ride?
Your first all-electric ride is a phone number away.
No accounts, no passwords, no app to download. Tell us where you're going, we'll text you a code — and a zero-emissions car pulls up.